Privacy Policy

My Agent Priscilla ("we," "us," or "our") operates the website myagentpriscilla.com (the "Site") and provides Medicare, Health Insurance, and Life Insurance guidance services in Brandon, FL and surrounding areas. This Privacy Policy explains how we collect, use, and protect your information, including information collected through SMS/text messaging communications.

1. Information We Collect

We may collect the following information when you interact with our Site, forms, or SMS/text messaging program:

• Name
• Phone number
• Email address
• Mailing address
• Insurance-related preferences or inquiries you provide to us

2. How We Use Your Information

We use the information collected to:

• Respond to your inquiries and requests for a consultation or coverage review
• Provide personalized guidance on Medicare, Health, and Life Insurance options
• Send appointment reminders, follow-ups, and account-related notifications
• Send SMS/text messages related to your insurance inquiry, appointments, and service updates, where you have consented to receive such messages
• Improve our services and communications

3. SMS/Text Messaging Privacy

Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for marketing purposes. Information collected for SMS purposes (including phone numbers, names, and consent status) is used solely to facilitate communications between My Agent Priscilla and the client, and is not sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

SMS opt-in information may be shared with subcontractors and service providers who assist us in delivering our messaging service (e.g., our SMS/CRM platform provider), solely for the purpose of enabling that service, and such parties are bound by confidentiality obligations.

4. How We Protect Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

5. Sharing of Information

We do not sell your personal information. We may share information with:

• Insurance carriers, when necessary to process a quote, application, or enrollment you have requested
• Service providers who help us operate our business (e.g., CRM, scheduling, or communication platforms), under confidentiality obligations
• As required by law or to protect our legal rights

6. Your Choices

• You may opt out of SMS communications at any time by replying STOP to any message you receive from us.
• You may request access to, correction of, or deletion of your personal information by contacting us using the details below.

7. Contact Us

My Agent Priscilla — Priscilla Canela
504 S Kings Ave, Unit 198, Brandon, FL 33511
Phone: 727-422-2576
Email: [email protected]

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.