Privacy Policy

Canela Health insurance, doing business as My Agent Priscilla ("we," "us," or "our"), operates the website myagentpriscilla.com (the "Site") and provides Medicare, Health Insurance, and Life Insurance guidance services in Brandon, FL and surrounding areas. This Privacy Policy explains how we collect, use, and protect your information, including information collected through our SMS/text messaging program. Our services and messaging program are intended only for individuals 18 years of age or older.

1. Information We Collect

We may collect the following information when you interact with our Site, forms, or SMS/text messaging program:

• Name
• Phone number (including mobile number and consent status)
• Email address
• Mailing address
• Insurance-related preferences or inquiries you provide to us
• Technical information collected automatically, such as IP address, browser type, device type, pages visited, and referring website

2. How We Use Your Information

We use the information collected to:

• Respond to your inquiries and requests for a consultation or coverage review
• Provide personalized guidance on Medicare, Health, and Life Insurance options
• Send appointment reminders, follow-ups, and account-related notifications
• Send SMS/text messages related to your insurance inquiry, appointments, and service updates, where you have consented to receive such messages
• Improve our Site, services, and communications

3. SMS/Text Messaging Program & Opt-In Details

How we obtain your consent

We only send text messages to individuals who have expressly opted in to receive them. Consent is collected in one of the following ways:

• Website forms: by checking the unchecked, optional SMS consent checkbox on a contact, consultation, or booking form on our Site and submitting the form
• In person or by phone: by giving verbal consent during an appointment or call, which we record in our client records
• By text: by texting us first at our business number to begin a conversation

The SMS consent checkbox is never pre-checked, and consent to receive text messages is never a condition of purchasing any insurance product or receiving any service. You must be 18 years of age or older to opt in.

What information we collect at opt-in

When you opt in we collect your name, your mobile phone number, the date and time of your consent, and the method and source of that consent (for example, the specific form used). We retain this record for as long as you remain opted in, and afterward only as needed to honor your opt-out request and to meet our legal and recordkeeping obligations.

Types of messages you will receive

• Appointment reminders and scheduling confirmations
• Insurance consultation follow-ups
• Coverage review notifications
• Customer care replies to your questions
• Occasional service or account updates

Message frequency and cost

Message frequency varies, typically around 2–6 messages per month depending on your activity and appointments. Message and data rates may apply, based on your mobile carrier plan. Carriers are not liable for delayed or undelivered messages.

How to opt out or get help

You can stop receiving text messages at any time by replying STOP to any message from us. You will receive a single confirmation message and then no further texts, unless you opt in again. Reply HELP for assistance, or call us at 727-422-2576.

No sharing of SMS opt-in data

Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for marketing purposes. Information collected for SMS purposes (including phone numbers, names, and consent status) is used solely to facilitate communications between Canela Health insurance and the client, and is not sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

SMS opt-in information may be shared with subcontractors and service providers who assist us in delivering our messaging service (for example, our SMS/CRM platform provider), solely for the purpose of enabling that service, and such parties are bound by confidentiality obligations.

4. Cookies & Tracking Technologies

Our Site uses cookies and similar tracking technologies (such as pixels, tags, and local storage) to help the Site function properly and to understand how visitors use it. A cookie is a small text file placed on your device by your browser.

Types of cookies we use

• Essential cookies: required for the Site to operate, including page navigation, form submission, and security. These cannot be switched off.
• Analytics cookies: help us see which pages are visited and how visitors move through the Site, so we can improve it. This data is aggregated and does not identify you personally.
• Functionality cookies: remember choices you make, such as information you have already entered into a form.
• Marketing and advertising cookies: where used, these help us measure the performance of our advertising and may allow third-party advertising partners to show you relevant ads on other websites.

Third-party tracking

We may use third-party services that set their own cookies or collect usage data on our behalf, including website analytics providers, our CRM and scheduling platform, and advertising platforms. These providers process data under their own privacy policies. We do not permit them to use your SMS opt-in information for marketing purposes.

Managing cookies

You can control or delete cookies through your browser settings, and most browsers allow you to block cookies entirely or be notified before one is set. Blocking essential cookies may prevent parts of the Site from working correctly. Many browsers also offer a "Do Not Track" setting; because there is no common industry standard for responding to these signals, our Site does not currently respond to them.

We do not use cookies or tracking technologies to collect your text message content, and cookie data is never used to add your phone number to our SMS program without your express opt-in.

5. How We Protect Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Access to client records is limited to Priscilla Canela and authorized staff who need it to serve you.

6. Sharing of Information

We do not sell your personal information. We may share information with:

• Insurance carriers, when necessary to process a quote, application, or enrollment you have requested
• Service providers who help us operate our business (for example, CRM, scheduling, or communication platforms), under confidentiality obligations
• As required by law or to protect our legal rights

7. Your Rights & Choices

• Opt out of texts: reply STOP to any message you receive from us at any time.
• Unsubscribe from email: use the unsubscribe link in any marketing email, or contact us directly.
• Access or update your information: request a copy of the information we hold about you, or ask us to correct it.
• Delete your information: request deletion of your personal information, subject to any records we are legally required to keep.
• Withdraw consent: withdraw your consent to any communication channel at any time.

To exercise any of these rights, call us at 727-422-2576 or email [email protected]. We will respond within a reasonable time.

8. Children's Privacy

Our Site, services, and SMS program are intended only for individuals 18 years of age or older. We do not knowingly collect information from anyone under 18. If we learn that we have collected such information, we will delete it and remove the number from our messaging program.

9. Contact Us

Canela Health insurance (dba My Agent Priscilla)
Priscilla Canela, Licensed Insurance Agent
504 S Kings Ave, Unit 198, Brandon, FL 33511
Phone: 727-422-2576
Email: [email protected]
Terms & Conditions: https://www.myagentpriscilla.com/term-and-conditions-page

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.